Refund Policy
Last updated: 2026-07-28
Purchases are made through third-party marketplaces (such as G2A). Refunds are handled under the marketplace's refund policy — please open a refund request there using your marketplace order ID.
If your handover has not started
If you have redeemed a code but the handover has not yet begun, open a refund request on the marketplace where you purchased. Contact us in your handover chat if you also want us to hold delivery while the dispute is resolved.
If your handover is complete
Once account credentials have been delivered, the sale is considered fulfilled. Any dispute at that stage is subject to the marketplace's post-delivery dispute policy.
Problems with the account
If something is wrong with the account you received, message us in the handover chat first — most issues are resolved there quickly.